How AlignLayerNine Took Reporting from Hours → Minutes with Petra
- 19 Attacks Stopped
- For clients using Petra
- 85% Faster Detection
- Detection speed improvement
- 70% Fewer Alarms
- False positive reduction
“Petra's reporting was visually stunning, simple for junior analysts, and clear for clients. It transformed client conversations from 'Let me explain…' to 'Here's how we protected you…'. It's been a game-changer for us.”
Bill HuntAlignLayerNineAlignLayerNine (aka ALN) is a fast-growing global MSP based out of Glenview, Illinois, led by Bill Hunt. ALN has been providing best-in-class IT support for over 10 years.
Challenge
Pre-Petra: security tools that created more work instead of less.
Account compromises are by far the most common cyber incidents clients face, and a quickly handled compromise can be a fantastic opportunity to demonstrate the work an MSP's cyber team does. But showing that value requires a great incident report. Previously, Bill used another prominent MSP cyber company to generate reports.
We'd get incident reports that were technically accurate… but completely unusable for client communication. After every incident, I'd spend a few hours creating a separate document to explain what actually happened.
Not only did this drain focus and slow client communication, it also claimed dozens of high-value billable hours. Tier 1 analysts especially struggled with the technical communication, so Tier 2 and 3 analysts were often brought in.
Results
With Petra, Bill was able to completely automate this work.
Petra's reporting is a lot easier to visually understand — for both clients and Tier 1 techs. The biggest difference is that it turned client conversations from 'Let me explain what this means…' into 'Here's what we protected you from…'.
Bill categorizes the business impact as:
- Time Recovered: Hours of billable time reclaimed on every account compromise, especially for Tier 2 and 3 analysts.
- Team Efficiency: Junior analysts can handle incident communication without senior intervention.
- Better Client Conversations: From explaining a technical report to 'Here's how we protected you.'
- Security Reviews Become Sales Tools: ALN gets to show off their cyber expertise and tee-up other cyber conversations.
And in Excel
Instant export of exactly what was accessed during the breach.
The Excel dump of accessed data within the breach time period is super valuable. When a client gets phished and we stop it, our customer cares most about seeing exactly what was accessed.
Cherry on Top
Detection Speed
“When we started working with Petra, I put a client into three different tools at the same time, all of which supposedly have similar capabilities. And then we waited for an incident to happen.” Petra contained the breach 85% faster than the other vendor on those M365 identities. Another even larger platform failed to alert on the attacks at all.
If I had to sum it up, I'd say that Petra is stellar. From my testing, it's 2x faster and has better reporting than anything I've ever seen.
ALN prides itself on leveraging the right strategic vendors, pairing them with incredible customer success to act as an extension of the client's team. Visit aln.co or email hello@alignlayernine.com.
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